Charger
QuestionI can't find the charger in my package. What should I do?
We understand your concerns. Rest assured that every Auusda laptop comes with a power adapter.
Please search the box carefully. If you have searched thoroughly and still cannot find your power adapter, please contact the after-sales customer service of the purchase platform, or fill in your relevant information and questions in this link.Auusda-contact.
The charger is plugged in and the indicator light is green, but the battery is shown as dead.
- Check the battery connection: It might also be helpful to check if the battery's voltage sensor wires are properly connected to the motherboard. If there is a loose connection, it could cause the system to not recognize the battery correctly.
- Update the EC firmware: Sometimes, updating the EC (Embedded Controller) firmware can help resolve charging or battery recognition issues. Please contact after-sales for updated links.