Uring the use of laptops, many customers encounter common issues, especially when they are unfamiliar with certain functions or settings. As a brand dedicated to offering high-performance and affordable laptops, Auusda understands the needs of users and is committed to providing the best user experience. In this article, we will address some common questions, including how to turn on the backlight keyboard, how to recover your laptop password if forgotten, and how to fix blue screen issues. These are some of the most frequent technical support requests we receive from customers. Whether you are a first-time laptop user or someone looking to optimize your user experience, this article will help you easily resolve these common issues and make your Auusda laptop experience smoother.
Q: How do I determine the model of my laptop?
A：The information sticker can be viewed on the bottom of the laptop product.
Q: How do I check the serial number of my product?
A：The information sticker can be viewed on the bottom of the laptop product.
About the keyboard
Q: How to turn on the backlit keyboard?
A: T140J: Fn+F8;
Other models: Fn+F5;
(Note: F146/A146G do not have backlight function).
Q: The numeric keypad cannot be activated./How to turn on (off) the numeric keypad lock?
A: Press and hold Num Lk above the numeric keypad 7. If the indicator light of the numeric lock in the upper left corner is on, you can use the numeric keypad.
Q: How to type the various symbols above the second row of numbers on the keyboard?
A: Just hold down "Shift" while pressing the desired symbol key.
Q: How to control the function keys F1-F12? (Adjust brightness, volume, etc.)
A: Simply hold down "Fn" while pressing the desired function key.
Q: What should I do if the keyboard suddenly stops working?
A：1. Please use an external keyboard first to check if it can be used.
2. If the external keyboard can be used, it may be that the keyboard driver is lost. Please follow this website (https://auusda.store/pages/driver-download-1) and follow the installation guide on the web page to download and install it.
3. If the external keyboard cannot be used, it may be a problem with the motherboard. Please contact customer support for further investigation.
Q： What should I do if the touchpad suddenly stops working?
A: 1. Please check whether the touchpad is turned off by pressing the shortcut key, the shortcut key is "Fn" + "Esc".
2. Use an external mouse to check whether it can be used.
3. If the external mouse can be used, it may be that the mouse driver is lost. Please follow this website (https://auusda.store/pages/driver-download-1) and follow the installation guide on the web page to download and install.
4. If the external mouse cannot be used, it may be a problem with the motherboard. Please contact customer support for further investigation.
Q: What should I do if some keys on my keyboard don't work?
A: If individual keys do not work, the keyboard may be faulty. We recommend that you contact after-sales support to further confirm the problem and arrange for a repair or replacement of the keyboard.
If you have any other questions, please feel free to contact us and we will be happy to help you.
About the screen
Q： What to do if the screen is black?
A：1. Check whether the indicator light in the upper left corner is normal. If the indicator light cannot be displayed, it may be a problem with the motherboard.
2. If the indicator light is normal, please check the external monitor to see if it can be used normally. If the external monitor can be used normally, it may be that the cable connecting the screen is loose. Please contact customer support for further help.
3. If the external monitor cannot be used, it may be a problem with the motherboard. Please contact customer support for further communication.
Q： What to do if a blue screen occurs?
A：1. Please try to restart and see if it can be restored.
2. If the problem still cannot be solved by restarting, please press F9 to refresh the system. The specific steps are as follows:
Method 1:
a. Press F9 immediately after the LOGO is displayed at startup;
b. Click "Troubleshoot";
c. Click "Reset this PC";
d. Click "Keep my files";
e. Click "Local reinstall";
f. Click "Reset".
Method 2: (Note: Method 2 will format the hard disk, please save the data first)
a. Press F9 immediately after the LOGO is displayed at startup;
b. Click "Troubleshoot";
c. Click "OnekeyRecovery";
d. Press "Y" or "1" to proceed to the next step.
If the problem still cannot be solved, please contact customer support for further help.
Q: What to do if the screen is blurry?
A: There may be a problem with the driver. Please check and update the relevant driver. You can visit our website: https://auusda.store/pages/driver-download-1, find the model corresponding to your device, and follow the operation guide to download and install the driver. See if the problem is solved. If you have other questions, please feel free to contact our after-sales support.
About the driver
If your audio, keyboard, or mouse suddenly stops working or your WiFi connection fails or your touch freezes, it may be because of missing drivers. You can first follow the guide on this page (https://auusda.store/pages/driver-download-1) to install and download the driver to see if it can be restored. If you have other needs, you can contact customer service for further help.
About the system
Q： How do I reset the system?/Forgot laptop password.
A： Note: Reinstalling the system may cause data loss in the laptop, please save the data yourself.
The method of pressing F9 to refresh the system is as follows:
Method 1:
1. Press F9 immediately after the LOGO is displayed at startup;
2. Click "Troubleshoot";
3. Click "Reset this PC";
4. Click "Keep my files";
5. Click "Local reinstall";
6. Click "Reset".
Method 2: (Note: Method 2 will format the hard disk, please save the data first)
1. Press F9 immediately after the LOGO is displayed at startup;
2. Click "Troubleshoot";
3. Click "OnekeyRecovery";
4. Press "Y" or "1" to proceed to the next step.
If you need further help, please feel free to contact our after-sales support.
Q: How to enter the BIOS interface?
A：Here is how to access the Auusda BIOS interface:
1. When the <Auusda> logo appears during the computer startup process, press F7 (ESC or DEL) continuously to access the BIOS.
2. To return to the desktop: Use the arrow keys to select the Save&Exit interface, select the hard disk and press Enter to enter the desktop.
If you need further help, please feel free to contact our after-sales support.
Q: My BIOS has been set with a password, what should I do?
A: Since the BIOS password is set by the motherboard, if you forget the password, you need to re-burn the BIOS to restore it to normal. Please contact our after-sales support and we will provide you with further assistance.
Q: What should I do if the screen gets stuck after a system update fails?
A: 1. Please try restarting, long pressing the power button to force shutdown and then restarting to see if it can solve the problem.
2. Press F9 to reset the system (see instructions on how to reset the system). If the reset still does not solve the problem, please contact our customer support for further help.
If you encounter any issues and are unsure how to resolve them, feel free to click here to submit your information and contact our customer support team. We are committed to providing professional assistance to every customer, and our brand offers comprehensive warranty policies to ensure peace of mind. Rest assured, we are here to provide the best after-sales service for you!
