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Tips: How to Get After-Sales Support More Efficiently

To provide you with better and faster after-sales support, please follow the guidelines below when contacting us via email:

1. Provide Purchase Information: Include the purchase platform, purchase date, and order number to help us verify your order quickly.
2. Describe the Issue in Detail: Please describe the issue you encountered as thoroughly as possible, including the usage scenario and the situation when the problem occurred.
3. Attach Relevant Photos or Videos (if applicable): If possible, provide pictures or videos of the issue to help us better understand and resolve the problem.

Suggestion: If you purchased from other platforms (such as Amazon or Walmart), please contact the after-sales support team for the respective platform directly for faster assistance. Below are the after-sales contact emails for each platform:

For European Amazon please contact: service@forwelltek.com.

For US Amazon customers please contact: Auusda@163.com.

For US Newegg customers please contact: fuweiowen@outlook.com.

For US Walmart customers please contact: fuweidainzi@163.com.

For TEMU&SHEIN customers please contact: chenlucaroline@forwelltek.com.

For Mercado&Shopee customers please contact: jianshan@forwelltek.com.

For Polish Allegro customers please contact: Auusda989@163.com.

For Romania EMAG customers please contact: Auusdaemag@outlook.com.