Contact Us for After-Sales Support

Thank you for your purchase! If you encounter any issues with your laptop, please feel free to contact us via this email or leave a message in the live chat box on our website. To help us assist you more efficiently, kindly provide the following information when reaching out:

  • The purchase platform and order number;
  • A valid email address so we can get back to you promptly.

Our team will respond to your email as soon as possible and work to resolve your issue. We appreciate your understanding and support!

Contact

Tips: How to Get After-Sales Support More Efficiently

To provide you with better and faster after-sales support, please follow the guidelines below when contacting us via email:

  1. Provide Purchase Information: Include the purchase platform, purchase date, and order number to help us verify your order quickly.
  2. Describe the Issue in Detail: Please describe the issue you encountered as thoroughly as possible, including the usage scenario and the situation when the problem occurred.
  3. Attach Relevant Photos or Videos (if applicable): If possible, provide pictures or videos of the issue to help us better understand and resolve the problem.

Suggestion: If you purchased from other platforms (such as Amazon or Walmart), please contact the after-sales support team for the respective platform directly for faster assistance. Below are the after-sales contact emails for each platform:

For European Amazon please contact: service@forwelltek.com.

For US Amazon customers please contact: Auusda.ltd@gmail.com.

For US Newegg customers please contact: fuweiowen@outlook.com.

For US Walmart customers please contact: fuweidainzi@163.com.

For TEMU&SHEIN customers please contact: chenlucaroline@forwelltek.com.

For Mercado&Shopee customers please contact: jianshan@forwelltek.com.

For Polish Allegro customers please contact: Auusda989@163.com.

For Romania EMAG customers please contact: Auusdaemag@outlook.com.