Auusda Laptop Return & Warranty

At Auusda, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase or encounter any problems, we offer a flexible return, exchange and warranty policy to ensure your satisfaction.

1. Return due to product quality issues:

• After purchasing the laptop, if your laptop has any quality issues or defects of the product itself, you are eligible to return or exchange it within 3 months from the date of receipt.
• The product must be returned in the original packaging along with all accessories and manuals.

2. Non-returnable items:

• Customized or personalized laptops (such as specific hardware configurations) are not returnable unless they are quality defects.
• Software products are not returnable unless they are unopened or found to be defective.

3. Damage clause caused by external factors or human factors

Please note that Auusda does not accept returns or exchanges for laptops that have malfunctions due to external factors or human factors. These situations include but are not limited to the following:

• External force damage: such as physical damage caused by dropping, hitting or crushing the laptop.
• Liquid damage: Failure caused by spilling water, drinks, or other liquids on the laptop.
• Humid environment damage: Failure caused by leaving the laptop in an excessively humid environment for a long time.
• Damage caused by improper operation or misuse that violates the recommended instructions in the user manual.

These types of damage are not covered by our return policy or 1-year warranty. Please ensure that your Auusda laptop is properly used and maintained according to the provided instructions to avoid such problems.

For more detailed instructions on laptop maintenance, please refer to the Important Notices section in your user manual.

4. Return Shipping Costs:

• If the return is due to a defect in the product itself or our error, Auusda will bear the return shipping costs.
• For other return reasons, the customer is responsible for the return shipping costs. We will use a trackable shipping service or purchase shipping insurance to ensure the safe return of the product.

5. Refunds:

• After receiving and inspecting your return, we will notify you whether the refund is approved or denied.
• If approved, your refund will be processed within 10-15 business days and refunded according to the original payment method.
• Shipping costs are not refundable unless the product itself is defective or the shipping is wrong due to our mistake.

6. Product Warranty:

• All Auusda laptops have a 1-year warranty from the date of purchase. This warranty covers any defects or malfunctions caused by normal use.
• If the product cannot be repaired within the warranty period, we will provide a replacement product.

7. Restocking Fee:

• For opened but returned items that are not original or missing accessories, a 10% restocking fee may be charged.

8. How to Initiate a Return:

• To initiate a return or exchange, please contact our customer service team with your order number and reason for return. We will provide you with further instructions on how to proceed.

Thank you for choosing Auusda. We are committed to ensuring that you are completely satisfied with your purchase and experience working with us!