Generally, your order will be processed within three days after placing the order, unless there are special circumstances such as Saturdays, Sundays, or holidays. For specific processing time and related information, please refer to our brand's shipping policy. (Note: This policy only applies to laptops and mini PCs purchased on our official website.) For detailed policy information, please check this website:Auusda-shipping policy.

You can apply for a return or exchange within 90 days. (After purchasing a laptop from our official website store, if your laptop has any quality issues or defects in the product itself, you are eligible to apply for a return or exchange within 90 days from the date of receipt.)

For detailed policy information, please check this website: Auusda-Return & Warranty.

• Please provide proof of purchase from our official website store.
• The product must be returned in the original packaging along with all accessories and manuals.
• For detailed policy information, please check this website:Auusda-Return & Warranty.

• All Auusda laptops purchased on this website are under absolute warranty for 6 months from the date of purchase.If you have any questions about the laptop within 2 years, you can contact our customer service at any time, our customer service will let our engineers to help you solve the problem.
• For detailed policy information, please check this website:Auusda-Return & Warranty.

We use local logistics companies such as Fedex, DP, DHL, UPS, etc. to provide delivery services. After shipment, we will send a shipping notification email via SMS. You can find the tracking number in the email and check the logistics status through the official website of the relevant courier company. If the package is lost during transportation, please contact us in time and we will assist you in solving the problem. (Note: This policy only applies to laptops and mini PCs purchased on our official website)

Note:

When placing an order, please be sure to enter the correct name, address and contact information so that we can ship smoothly.

Our brand is currently available in 35 countries. If you are unable to complete the payment at checkout, it may be because the region is not yet open to the market. You can contact our staff and we will find a supported logistics method for you and open the purchase channel for you. You can leave a message through our live chat box or contact the staff responsible for our website by email at: Fwellcc@outlook.com.

You can ask any questions at any time through the live chat box on our website. Our staff will see and reply to your message as soon as possible to ensure timely assistance to you.

Other platform customer service contact information:

• For European Amazon please contact: service@forwelltek.com.
• For US Amazon customers please contact: Auusda.ltd@gmail.com.
• For US Newegg customers please contact: fuweiowen@outlook.com.
• For US Walmart customers please contact: fuweidainzi@163.com.
• For TEMU&SHEIN customers please contact: Luminary2025@163.com.
• For Mercado&Shopee customers please contact: jianshan@forwelltek.com.
• For Polish Allegro customers please contact: Auusda989@163.com.
• For Romania EMAG customers please contact: Auusdaemag@outlook.com.